Every generation leaves its mark on the workplace. But Gen Z now firmly embedded across organisations worldwide is doing so at unprecedented speed. With their digital fluency, value driven outlook and expectation of flexibility, this cohort is not only changing how they work, but also influencing how older generations approach work too.

For workplace leaders, facility managers and HR professionals, the rise of Gen Z isn't just about understanding a new generation, it's about recognising the ripple effects on workplace culture, technology, and employee expectations across all age groups.

What Gen Z Values

The 2025 Deloitte Gen Z and Millennial Survey shows a workforce deeply motivated by growth, well being and purpose. For Gen Z, career progression isn't just about titles and pay; it's about skills, learning and balance. Over 70% say they expect generative AI to significantly reshape their jobs in the year ahead, yet many feel employers aren't doing enough to equip them with the soft and technical skills they'll need to thrive.

That's a challenge but also an opportunity. By investing in development, organisations can not only meet Gen Z expectations but also upskill the entire workforce. After all, everyone benefits from stronger communication, leadership and adaptability. 

Expectations That Go Beyond The Office

Gen Z may be the drivers, but their preferences are quickly becoming mainstream

• Flexibility: Hybrid work and adaptable schedules are now seen as standard, not perks. Offices are expected to support both collaboration and quiet focus.
• Authenticity and values: Gen Z demands that employers "walk the talk" on inclusion and sustainability, with older generations increasingly expecting the same
• Recognition: Deloitte's research highlights Gen Z's desire for real time, meaningful feedback. This trend is shifting company culture as a whole, pushing organisations to move away from annual reviews and towards more continuous performance management.

A New Twist: Gen Z As AI Coaches

According to a report by International Workplace Group (IWG) in September 2025, many Gen Zs are becoming unofficial AI mentors in the workplace. This cross generational learning is reshaping office dynamics. It flips the traditional mentoring model on its head and accelerates digital transformation across entire organisations. But it also comes with challenges: companies must provide governance, training, frameworks and support so this informal coaching doesn't leave gaps in knowledge or misuse or tools.

Done right, it's a powerful example of how Gen Z's strengths can elevate everyone in the workplace.

What Leaders Need To Do Now

So, what does all this mean for workplace and facilities leaders?

1. Design with flexibility in mind: Create spaces and schedules that allow different generations to work productively in their preferred styles.

2. Invest in learning for all: Blend mentorship models, older staff can share industry wisdom, while Gen Z can lead on digital fluency.

3. Align culture with values: DEI, sustainability and well being need to be embedded into policies, spaces and leadership behaviours, not just marketing. 

4. Encourage recognition and feedback: Regular, transparent communication helps retention and engagement across generations.

5. Support safe AI adoption: Create frameworks that encourage experimentation but protect against misuse, ensuring all staff feel confident in new tools.

Why This Isn't Just About Gen Z

While the headlines often focus on Gen Z's distinct expectations, the truth is that their influence benefits the broader workforce. Their push for balance resonates with Millennials juggling families, while their focus on recognition and authenticity appeals to Gen X and Boomers who've seen corporate culture evolve over decades. 

In short, Gen Z isn't only reshaping work for themselves. They're reshaping it for everyone. 

For workplace leaders, the question is no longer whether to adapt, but how quickly and how effectively. Those who embrace these shifts will not only attract and retain talent, but also future proof their organisations for years to come.